Client Success Manager

Start Date: ASAP

Client service, relationship building, community management, sales calls, finding creative ways to better help clients, systemizing and helping lead new team members in these areas.

Read below for:

  • The specific things this position will be accountable for

  • Compensation

  • Training

The client success manager will be accountable for:

  • Client service and relationship building via email, Instagram & Facebook

    • 80% of service and relationships are for our Live The Off-Grid Dream online course

    • 20% is a mix of people coming to in-person events, looking to host a retreat with us, etc

    • Customers are very excited to come across our offering + we generally have an open refund policy so there’s no “bad” customers to deal with

    • Helping manage software like updating email automations, website details, etc

  • “Sales” calls via phone & Zoom

    • Just answering peoples questions and creating relationships, people just want to talk to a real human

    • With people interested in attending workshops or our online courses

  • Managing our community groups on Facebook and Telegram, such as;

    • Welcoming clients to the group

    • Helping with questions

    • Organizing monthly consulting calls for the VIP group

  • Assisting with organizing in-person events such as;

    • Communication with guests/clients

      • Following up after ticket purchase with event info and directions

      • Managing email automations to systemize your job

      • Updating website with dates and details

  • Reporting and sharing results in weekly meetings

  • Coming up with new creative ways to better help clients and increase sales

  • Helping out and learning in other areas

    • We are a small team so we tend to jump around and help out in different areas. Plus, it keeps things interesting and let’s everyone learn.

Benefits

  • Free access to retreats & workshops

    • Learn about permaculture, real estate and financial strategies, off-grid and natural building, and much more

    • Attend yoga, meditation, and breathwork retreats

    • Attend Indigenous events such as drum making and sweat lodge ceremony

  • Free access to stay here

    • Short term whenever you want (to come visit, relax, get back to nature)

    • Long term living options can be discussed (mandatory for some positions such as on-site caretakers, optional for others)

  • Free food from the land (seasonal and as available)

  • Free access to all our courses and trainings

  • Lenient schedule

  • Take time off whenever you want (as long as your job is being fulfilled)

  • Work remote

  • Team retreats! Let’s go rent a badass Airbnb somewhere and have some fun, eat good food, and come up with creative solutions.

  • Salary – everyone is on salary. Don’t worry about taking days off and losing out on pay. We got you covered.

Salary

  • $3500-4500/month starting

  • Higher targets will be discussed to get you to your goals

  • 3 month onboarding period (some benefits kick in right away, others will kick in when the onboarding period is complete)

Training

Training modules & one-on-one training with Jaymie.

Apply Today

Hint: It’s a few fun and challenging questions

Please note: We will keep all resumes on file and will be in touch with applicants if and when they align.